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Privacy Statement

Privacy Statement – SWOPEX
At SWOPEX, we value your privacy and the protection of your personal data. In this privacy statement, we explain what data we collect, how we use it, for what purposes, and how we secure your information.
This privacy statement applies to all users of the SWOPEX platform, operated by SWOPEX B.V., located at Dokter van Deenweg 108, 8025 BK Zwolle, registered with the Dutch Chamber of Commerce under number 96362812.


1. Who is responsible for data processing?

SWOPEX B.V. is the party responsible for processing your personal data as described in this privacy statement. For questions, you can contact us at:

  • Email: hello@swopex.com

  • Address: Dokter van Deenweg 108, 8025 BK Zwolle, The Netherlands


2. What personal data do we process?

We process personal data that you actively provide to us or that is automatically collected when you use our platform, such as:

  • Identification data: name, company name, address, email, phone number

  • Account data: username, (encrypted) password, preferences

  • Financial data: IBAN/account number (if applicable), transaction info

  • Technical data: IP address, browser type, device details, session information

  • Usage data: bid history, communication via the platform, login activity


3. Why do we process this data?

We process your data for the following purposes:

  • To provide access to the platform and manage your account

  • To execute and facilitate auctions and transactions

  • To support communication between buyers and sellers

  • For customer service and support

  • For security, fraud prevention, and platform integrity monitoring

  • To comply with legal obligations (e.g., tax regulations)

  • To analyze and optimize our services


4. What is the legal basis for processing your data?

We only process personal data based on the following legal grounds:

  • Performance of a contract: to create, manage, or participate in auctions

  • Legal obligation: e.g., for accounting or tax compliance

  • Legitimate interest: such as security, optimization, and direct user communication

  • Consent: for receiving marketing emails or placing certain cookies (where applicable)


5. Who do we share your data with?

We only share your data with third parties when necessary:

  • Payment providers: to facilitate transactions between buyers and sellers

  • IT service providers: for hosting, security, and technical management

  • Government authorities: only when legally required (e.g., tax authorities)
    We enter into data processing agreements with any party that processes personal data on our behalf to ensure your privacy is protected.


6. Cookies and tracking technologies

We use functional, analytical, and – with your consent – tracking cookies to:

  • Ensure the technical functioning of the platform

  • Gain insight into website usage

  • Improve user experience
    For more information, see our Cookie Policy.


7. How long do we retain your data?

We do not retain your data longer than necessary for the purposes for which it was collected, unless we are legally required to do so. Retention periods include:

  • Account data: up to 2 years after inactivity or deleted upon request

  • Transaction data: 7 years (legal tax obligation)

  • Communication: up to 1 year after resolution


8. How do we secure your data?

We implement appropriate technical and organizational security measures to protect your personal data from loss, misuse, unauthorized access, or alteration. These include:

  • SSL encryption

  • Encrypted passwords

  • Limited employee access

  • Regular security updates


9. Your rights as a user

As a data subject, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Restrict processing

  • Object to processing based on legitimate interest

  • Data portability (e.g., when switching platforms)

  • Withdraw previously given consent
    You can submit your request via hello@swopex.com. We will respond within 30 days.


10. Questions or complaints?

Do you have a complaint about how your data is processed? Please contact us at [email address].
You also have the right to file a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl.


11. Changes to this privacy statement

We may update this privacy statement from time to time. The most current version will always be available at [website URL]. In case of significant changes, we will notify you via the platform or by email.

Last updated: May 13, 2025